What can I do if I need assistance with anything in the house?
Your travel documents provide detailed information about most practical aspects related to your holiday house. However, if you still need assistance, we’re always ready to help you! You can contact us daily from 08:00 to 22:00 either by phone or via WhatsApp. Our contact phone numbers and WhatsApp details can be found in your travel documents.
Questions?
Good! We got answers
The booking process
- How do I book a holiday house with Viatis?
- How many people are allowed to stay in the house?
- What is the minimum rental period?
- What are the arrival/departure days?
- Can I book a house on other days than Thursdays and Sundays?
- Can I book a holiday home in the wintertime?
- Why do I have to provide flight details in the booking process?
- I have not yet booked a flight (i.e. cannot provide the required flight information in the booking process), can I still book my chosen house?
- Can I book a final cleaning?
- When and how do I receive my travel documents?
Viatis Online Check-in
Arrival in Iceland
- Do I need a mobile phone during my trip in Iceland?
- I will bring my own linen, do I still have to go to the Pick up Point?
- Where are the Viatis Pick-up Points located, and what are their opening hours?
- Can I pick up the bed linen earlier than the rental start date?
- Do I need to leave a credit card number in order to receive the holiday home keys?
- I have booked more than one house, will I get all the keys at the same time?